bhk22 Privacy Policy — How We Protect Your Data

This Privacy Policy ("Policy") describes how bhk22 ("we", "us", "our") collects, uses, stores, shares and protects the personal information of players ("you", "your") who access or use the bhk22.org platform. It applies to all services provided through the website, including casino games, sports betting, live casino, crash games, fishing games, and account management functions.

By registering a bhk22 account or continuing to use the platform, you acknowledge that you have read and understood this Policy and consent to the data practices described herein. If you do not agree with this Policy, please do not register or continue using the bhk22 platform.

bhk22 collects personal information that is necessary to provide you with a secure, personalised and compliant gaming service. The categories of information we collect include:

bhk22 processes personal information only for the purposes listed below. We do not sell, rent or trade your personal data to third parties for their own marketing purposes under any circumstances:

• 1Account creation, identity verification and KYC compliance — to confirm that you meet the minimum age requirement of 21 years and to authenticate your identity before processing withdrawals above applicable thresholds.
• 2Processing deposits, withdrawals and bonus credits — to facilitate payments via bKash, Nagad, Rocket, Upay, Visa and Mastercard, and to administer bonus offers, free spins and promotional rewards accurately.
• 3Fraud prevention and anti-money laundering (AML) compliance — to monitor transaction patterns, detect suspicious activity, and meet our obligations under applicable financial crime prevention frameworks.
• 4Customer support — to investigate and resolve account queries, transaction disputes, game-result complaints and responsible gaming requests submitted to our support team at [email protected].
• 5Platform improvement and personalisation — to analyse aggregated usage patterns, A/B test new features, personalise game recommendations, and improve load times and interface responsiveness for users in Bangladesh.

bhk22 processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing:

• 1Contractual necessity — processing that is required to deliver the services you have registered for, including account maintenance, payment processing and the provision of games.
• 2Legal obligation — processing that is required to comply with applicable financial crime prevention, anti-money laundering, and age-verification requirements.
• 3Legitimate interests — processing for fraud prevention, platform security, and analytical improvement of services, where these interests are not overridden by your data-protection rights.
• 4Consent — where we send you promotional communications or personalised bonus offers, we do so on the basis of your consent. You may withdraw this consent at any time by contacting [email protected].

bhk22 does not sell your personal data. We share personal information with third parties only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose:

• 1Payment processors — bKash, Nagad, Rocket, Upay, and card acquirers receive the minimum data required to authorise and settle your transactions. These providers operate under their own privacy and security frameworks.
• 2Game software providers — Pragmatic Play, Evolution Gaming, Spribe, Ezugi and other certified providers receive session data required to deliver their games, including bet amounts and game outcomes. These providers are contractually bound to data-protection standards.
• 3Regulatory and law-enforcement bodies — bhk22 will disclose personal information to competent authorities where required by law or where we have a good-faith belief that disclosure is necessary to prevent fraud, money laundering or harm.
• 4Technical service providers — hosting, security, analytics and support-platform vendors who process data on bhk22's behalf under strict data-processing agreements that prohibit independent use of your data.

bhk22 uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyse usage patterns, and deliver a consistent experience across sessions. The types of cookies we use are:

You may manage or clear cookies through your mobile browser's settings. Disabling essential cookies will affect core platform functionality. Disabling analytics or preference cookies will not prevent you from accessing games or managing your account.

bhk22 implements industry-standard technical and organisational measures to protect your personal information against unauthorised access, accidental loss, alteration and disclosure. These measures include SSL/TLS encryption on all data transmission, encrypted storage of sensitive account data, access controls limiting internal data access to authorised personnel only, and regular security reviews of our platform infrastructure.

While we take all reasonable steps to protect your data, no online platform can guarantee absolute security. If you suspect that your bhk22 account has been compromised, please contact us immediately at [email protected] so we can take appropriate protective action, including suspending the account and initiating a security review.

bhk22 retains your personal data for as long as your account remains active and for a defined period thereafter to comply with our legal, regulatory and audit obligations. Account records including transaction history, KYC documents and bet records are retained for a minimum of five years following account closure, consistent with standard financial-record-keeping requirements.

After the applicable retention period has passed, personal data is securely deleted or anonymised so it can no longer be associated with you as an individual. Aggregated, anonymised analytics data that cannot identify you may be retained indefinitely for platform improvement purposes.

As a bhk22 player you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with your registered mobile number and a description of your request:

bhk22 aims to resolve all data-rights requests within 30 days of receipt. If a request is complex or involves a large volume of data we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it before the initial 30-day period expires.

bhk22 is strictly an adult platform for players aged 21 and above. We do not knowingly collect, process or retain personal data from any person under the age of 21. If we discover that personal data has been collected from a minor, we will delete that data immediately and close the associated account. If you believe a minor has registered a bhk22 account, please contact us immediately at [email protected] so we can investigate and take appropriate action.

bhk22 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable law. When we make material changes we will publish the revised Policy on this page with an updated Last Updated date and, where reasonably practicable, notify registered players via their registered mobile number.

Your continued use of the bhk22 platform after the effective date of any updated Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically. The most current version is always available at bhk22.org/privacy-policy.